Complaints
We welcome feedback and take concerns seriously. This page sets out how to raise a complaint and how it will be handled.
How to raise a complaint
Use the contact page and include your name, contact details, what happened, the date if known, and what outcome you would like. We aim to respond promptly.
What happens next
- We acknowledge your complaint and confirm the next steps.
- We review the information and may request clarification where needed.
- We provide a response with findings and any actions taken.
- Where appropriate, we identify learning and service improvements.
Fairness and confidentiality
We handle complaints respectfully and limit access to those involved in review. We aim for a fair process and take action when standards are not met.